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If you experience any problems, such as receiving the error "Not a valid MAC address", contact the Service Desk using the form below, including the MAC address and your account username or ID in the message. It can take up to an hour for the association to be complete. Make sure to reboot your device after it has been associated to your account. There is no limit to the devices connected to your account. The easiest way to find your Kindle’s MAC address is to open System Preferences on your Mac and click on the Network icon. When you input the MAC address, you can omit the colons (:) or dashes (-). Here you can add the MAC address of your console, Smart TV, etc.: To associate a new device, log into your Account: Please read this article for more information. Please note: there is an inherent risk in the use of certain devices requiring direct device-to-device communication, such as Wireless printers, Google Chromecast and Sonos devices. If you're looking to find the diagnostic details of your PC, laptop or Mobile phone, click here.

This is done by associating the MAC address, which is a unique 12 character alphanumerical hardware identifier for your device. For everything else, you'll need to link the device to your account. For PCs, Tablet and mobile phones, this is automatically prompted via the device's web browser.

Before any device can connect to the internet, it needs to be logged into our network.